Integrated Pest Management (or IPM) is the name of the approach that Acme Exterminating employs in its commercial accounts. IPM integrates a wide range of pest control techniques, from insecticides to use of mechanical, biological, and environmental methods to attain a pest free environment. Our procedures are intended to reduce or eliminate pesticide application, thus reducing chemical exposure in the workplace. IPM relies greatly on careful inspection and observation to identify sources of infestations, elimination of rodent and insect harborages through good sanitary practices, and identifying site specific application of control measures. We will work aggressively to help you eliminate conditions which may be conducive to pests. This is particularly important considering the nature of your business and your health and safety concerns.

IPM emphasizes concepts and techniques that help us manage pest problems in a manner that is in harmony with the health of humans, pets, wildlife and the environment. Minimizing dependence on pesticides takes a little more time and effort initially but the rewards include reduced personal and environmental contamination with toxic materials. The alternatives to toxic chemicals require a greater commitment to long term preventive management strategies before emergencies arise.

Here are just some of the standard elements of our service program:

• Inspection and Evaluation: Each service visit consists of a thorough inspection of your facility. The criteria for selecting the right treatment are collected and observations and pest problems are analyzed.
• Service Staff: The service staff in your facility will be fully certified pest control operators, certified by the NY State Department of Environmental Conservation. In addition to being certified our staff participates in ongoing training programs to insure they are completely familiar with current laws and procedures. Our technicians are fully uniformed and carry company identification at all times while on duty. This uniform consists of both personal and company identification and is clearly visible for security reasons. We believe our appearance in your facility reflects not only on Acme but on your company as well and we do all we can to provide a professional image.
• Quality Assurance: Quality Assurance is a number one priority with Acme Exterminating. Besides our scheduled service inspection our supervisory staff periodically visits our clients, reviews staff reports, inspects key areas of the facility and consult with responsible staff. In many accounts our inspections are documented in separate reporting forms. This also helps insure our work is of the highest quality. Our reporting provides our customers with an overview of our work and gives our supervisory staff indications as to the success or failure of our efforts. We have found these reports invaluable and would like to show you how they can help your firm.
• Customer Education Program: Much of our success in the pest control industry can be attributed to our innovative Customer Education Program. We provide your staff with customers with updates on pest control techniques and information through our Acme Newsletter, video tapes, magazine articles, and audio.
• Preventive Pest Control: We have dedicated ourselves to providing preventive service as opposed to reactive pest control service. Preventing pests from entering your facility is an integral part of an IPM program (mechanical alteration of a structure) and Acme is happy to assist you in identifying the ways pests enter your firm.
• Exclusion: In many cases our staff will seal small and accessible rodent entry points will be sealed with expanding foam to prevent rodents from entering the premises. This preventive measure will effectively reduce the likelihood of rodents entering the premises while reducing the need for chemical controls (rodent bait).
• Logbook: Many of our customers are provided with Service Logs. Our logs and service request forms aid the monitoring of the success of our efforts. Sanitation and structural deficiencies are documented in the logbook as well.
• Safety Program: We would be more than pleased to provide you with training focusing on pest control materials safety issues. Copies of labels and MSDS for all materials used in the facility will be maintained on site. In addition we are available at all times to answer any safety related questions which might arise.
• Emergency Call-Back Service: Emergency service will be provided promptly during normal business hours at no additional cost. This prompt response to pest sightings helps insure your facility will remain pest free.